Terms of Use
We use certain artificial intelligence (AI) in our websites and Platform, to help you build forms, communicate with us, and get answers, and to help us serve and understand our users. AI technology is improving all the time, but it’s not perfect, so don’t rely on AI-generated forms, content, advice, or answers to help you with regard to critical matters involving things like the law, health, finances, physical safety, and the like.
Information We Collect
From Visitors to our Websites and Platform Users
- Account Data: Info you provide to us when signing up for a subscription, or for other purposes, and after signing up, such as your name, email address, and any other info you provide that may help us serve you and manage your account.
- Usage data: Which web pages you visit, what you click on, what links and files you open, things you view, servers you access, your behavior on our web pages such as keystrokes and how long you spend on each page and screen, and when you perform those actions.
- Input Data: What you input into chat windows, form fields, and other places where you may provide input.
- Device data and Provider: Type of device used (e.g., phone, PC, or Mac), IP address or other location of the device, system and performance information, type of browser used, your service provider (e.g., internet provider).
- Referral data: If you arrive at a Pixie website from an external source (such as via a link on another website or in an email), information about the source that referred you to us.
- Tracking Data: We use cookies, third-party tracking services, beacons, page tags, and analytics tools to collect aggregated and anonymized data, to understand user behavior and where our Website visitors are coming from, and the like. See our Cookie Policy for more info.
- Billing Data: If you make a payment to Pixie Inc., your billing details, including name, billing address, email address, and credit card or bank account info.
- Account settings. Our customers can set various preferences and personal details on pages, such as their account settings page. For example, your default language, timezone, and communication preferences (e.g., opting in or out of receiving marketing emails from us).
- Form data. We store our customers’ form data (form fields and input and data inputted in those fields), in some cases using third-party server providers such as Amazon Web Services and Google Cloud.
- Information from third parties: Information about you provided to us by third parties, if you gave them permission to share your information.
- Note that the above is not an exhaustive list.
1. Who May Use the Platform / Subscriptions
Except for our free Starter version of the Pixie Platform, your right to use the Platform depends on you timely paying the required fees. Paid users, such as Basic and Standard, obtain a subscription to use the Platform once they pay; free/Starter users obtain no subscription but may still use the Platform. All users must comply with these terms.
You agree to use the Platform only as permitted in these Terms.
2. Use Restrictions
You accept and assume sole responsibility for your use of the Platform.
You may not share your login info/credentials or otherwise allow anyone else to use them to access the Platform.
You agree that you will always comply with all applicable laws in connection with your use of the Platform. This means not violating any applicable law, legal right, or protection, including but not limited to third parties’ privacy rights and intellectual property rights.
The Platform may NOT be used for, or in connection with any of the following, any or all of which may result in your account being temporarily suspended or permanently terminated, at our sole discretion:
- Email solicitation, Mass Emailing, Spamming, Phishing, and the like
- Violating anyone’s privacy rights
- Financial/monetary fraud or schemes
- Computer fraud or other computer crimes
- Defamation, discrimination, or harassment
- Funding, encouraging, or facilitating any criminal or other illegal activities
- Promoting, encouraging, or requesting any form of violence or harm to anyone
- Collecting credit card information or third parties’ log-in credentials for other sites or platforms
- Collecting highly sensitive personal information such as social security numbers, national ID cards or numbers, and the like, without what we deem to be a valid reason for doing so
- Selling, renting, leasing, or otherwise disclosing or providing personal information collected in your forms to third parties
- Forms that include fields for the submitter to provide the personal information of any third party, where the submitter does not have the permission of the third party to provide such information
- Promoting your or other third-party product(s) or service(s) on our platform or website
- Promoting products or services on social media platforms or other websites where such actions violate the terms of use or community guidelines of such platforms or websites
- Money-making or other schemes involving legal, medical, or other professional services
- Including a third party’s copyrighted or trademarked content or trade secrets in your form(s) without that party’s permission
- Encouraging violence, bullying, or harm to others
- Gathering, collecting, or asking for or suggesting that form submitters provide pornographic or sexually explicit content, or promoting or encouraging prostitution or other activities involving the exchange of sexual services as part of any transaction, or including any such content in a form
- Any other activity prohibited under these Terms or under applicable law
You agree that we have the absolute and unconditional right to remove any form, form field, or other element of an app, asset, or document you create on our platform, that we in our sole discretion believe is being used or may be used in connection with any of the above prohibited purposes or activities, whether such use is by you or others such as form submitters who may use your forms. In cases where we remove a form, we may, at our sole discretion, also disable your access to any past or future submissions to such forms.
You and your agents hereby forever release Pixie from any and all responsibility for any and all wrongs and violations of our terms or of the law committed by you relating to your use of the Platform.
You agree not to reproduce, duplicate, reverse engineer, copy, sell, resell, or exploit for any commercial purposes the Platform or any portion thereof or offer or sell the right to use the Platform.
You agree that, if in our sole discretion we determine that your forms are collecting or intend to collect highly sensitive information, we may disable the forms and ask you for information of whatever nature we deem appropriate in order to determine whether you appear to have a valid reason for collecting such information, and that if we are not satisfied after that review that you do have a valid reason, the forms will remain disabled.
If your form is a petition or similar request or demand that one or more third parties fill in and submit the form to you and/or third parties, with the intent that action be taken with regard to a person or entity, as a condition of your form being hosted on our platform, you must post a statement to the effect that the views and opinions in the form are yours and not those of Pixie.
3. Forms and Submissions
You accept and have sole responsibility for the forms, tables, submission pages, and other content that you create or that is generated as you use the Platform. When you make such content “public”, or set your account settings to allow the content to become public, or you don’t change a default setting that would allow a form, a table or other content that is generated as you use the Platform to be made public, you acknowledge and agree that the content will in fact be available to the public on our websites. By allowing such content to become public, you grant Pixie a worldwide and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display such content on our websites. Of course, you may choose to apply settings to your account to make or keep forms private.
You agree that you will not assert any copyright claim or other intellectual property claims or rights in forms you build or create using the Platform against Pixie, and that you waive any such legal claims against Pixie relating to such forms. This includes whole forms and parts of such forms. You acknowledge and agree that Pixie may display your forms on our websites and platforms, and that we may use your forms for the purposes of improving the form builder, for learning about how you and other people use, build, and create and submit forms, for teaching our staff, systems, and products about such matters, and for other purposes.
4. Account Creation & Security
You must provide a valid email address and any other information requested in order to fully complete the signup process and create a login. You may only create a separate login for as many Users as your current Pixie plan allows. The sharing of your Pixie Account login credentials is strictly prohibited. You are responsible for maintaining the security of each User’s account, username, and password and for ensuring that each User associated with your Pixie Account complies with these Terms. You may not access the Pixie Platform through automated methods, such as using bots or computer code to call or ping the Platform or our website.
5. Payments, Renewals, etc.
Pixie offers payments through third-party payment processors. By making payments to us for Pixie services, you indicate that you have reviewed these Terms and the privacy policy of the payment processor that processes your payment to us.
If you use a credit card to pay for your Pixie subscription, you represent and warrant that the credit card information you provide is correct and that you will promptly notify us of any changes to such credit card information. You agree that if your credit card payment cannot be processed for any reason, Pixie may suspend or cancel your Pixie subscription.
6. Use of Data
You accept and agree that you have sole responsibility for the information, data, and content (collectively “Data”) you receive or collect from or in the forms that you create or use in connection with the Platform, and for what you do with that Data. You agree that Pixie is not responsible for and does not own any of that Data.
You hereby authorize us to access, use and display Data for the purpose of and to the extent necessary to provide the Platform to you, customer support to you, to protect the Data, to protect our online and computer resources from unlawful cyberattacks, and to fulfill our legal obligations.
If you collect personal data in or from the EU or EU residents, you must use the EU Safe Forms feature of Pixie Platform.
7. AI
8. Term and Termination
You are permitted to use the Platform for the period of time for which you have paid us the required fees to use the Platform. You agree that we may immediately and permanently shut off your access to the Platform if you materially breach any provision of this Agreement.
9. No Warranties
THE SERVICES AND AI FUNCTIONALITY (SEE SECTION 7 FOR THE LINK TO THE AI TERMS) ARE PROVIDED AS-IS. PIXIE DISCLAIMS ALL IMPLIED REPRESENTATIONS AND WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
Pixie is not liable for any loss or damage from your (or your Users’) failure to comply with these Terms. You are solely responsible for all Data posted to your account, for all AI Input and AI Functionality you create (again, see the AI terms), and for Data you collect from form submissions, whether or not you personally posted, gathered, or received the Data.
Pixie makes no warranties, representations, or assurances as to the actual qualifications of, or as to the work or advice of, any individual who (a) has obtained a certificate from Pixie Academy, or (b) claims to be able to help you with AI Functionality or any other aspect of our Platform. If you choose to utilize or rely on any such person or entity, you do so at your own risk.
10. Indemnification
You agree that you will defend Pixie against claims, including but not limited to lawsuits, brought by third parties against Pixie arising out of your forms or your use of the Platform or your use, collection, or disclosure of Data, or your use of any AI Functionality or any Input or Output related thereto (see the link to the AI terms of use in Section 7 above); this includes but is not limited to claims that arise from your violation of these Terms or of the law or of another person or entity’s legal rights or privacy rights or intellectual property rights such as copyright, trademark, or patent rights. You also agree to indemnify Pixie against damages and costs (including reasonable attorneys’ fees and court costs) awarded by a court or other tribunal in favor of the claimant or in settlement of the claim. We will defend and indemnify you against third-party lawsuits arising out of Pixie’s violation of applicable law, and we reserve the right to settle such claims out of court, at our expense, without your approval.
11. Limitation of Liability
EXCEPT AS IMPERMISSIBLE UNDER LAW, IN NO EVENT SHALL Pixie’S LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT, OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED IN THE AGGREGATE THE TOTAL AMOUNT PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING WHEN THE CLAIM AROSE.
PIXIE ACCEPTS NO LIABILITY FOR THE ACTIONS OF ANY THIRD PARTY YOU ENGAGE OR WORK WITH TO ASSIST OR HELP YOU WITH YOUR USE OF OUR PLATFORM OR FORMS.
“PIXIE” AS USED IN THIS SECTION 11 REFERS TO PIXIE AND ALL OF ITS RELATED AND AFFILIATED PIXIE COMPANIES.
12. Limitation on Types of Damages
EXCEPT IF AND TO THE EXTENT PROHIBITED BY LAW, IN NO EVENT SHALL WE BE LIABLE TO YOU FOR ANY OR ALL OF THE FOLLOWING TYPES OF DAMAGES, WHETHER ARISING AT COMMON LAW OR BY STATUTE: DAMAGES FOR LOST PROFITS, LOST TIME, LOST BUSINESS, OR LOST REVENUES, REIMBURSEMENT OF MONIES PAID BY YOU TO THIRD PARTIES TO HELP YOU USE OR LEARN TO USE THE PLATFORM OR TO DEAL WITH REAL OR PERCEIVED ISSUES WITH THE PLATFORM, OR ANY FUNCTIONALITY PROVIDED IN OR THROUGH THE PLATFORM, FOR ANY FORM OF COPYRIGHT OR OTHER INTELLECTUAL PROPERTY DAMAGES ARISING FROM YOUR USE OF THE PLATFORM OR ANY FUNCTIONALITY PROVIDED IN OR THROUGH THE PLATFORM, OR FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM SUCH USE, EVEN IF YOU HAVE ADVISED US OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING.
THE LIMITATIONS SET FORTH IN THIS SECTION 12 SHALL APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY REMEDY AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY ON WHICH CLAIMS ARE BROUGHT.
13. Other Provisions
If you are located in any of the following countries or territories, (i) the contracting Pixie entity is Trutopia LLC, located at 1305 West Auto Drive, Tempe, AZ, 85248: Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands (Malvinas), French Guiana, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, Paraguay, Peru, Saint Martin, Sint Maarten, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Tokelau; and (ii) the laws of Canada, and of the province in which you reside, apply to you.
If you are located in the United States or American Samoa, Guam, Northern Mariana Islands, Puerto Rico, or the US Virgin Islands, the contracting Pixie entity is Trutopia LLC, located at 1305 West Auto Drive, Tempe, AZ 85284, USA, and the laws of Arizona, United States, apply to you.
If you are located in any country or territory not listed above, the contracting Pixie entity is Trutopia LLC, located at 1305 West Auto Drive, Tempe, AZ, 85248.
In these terms, references to “Pixie”, “we”, “us”, and “our” are references to the applicable Pixie contracting entity, as set forth above.
Sections 2, 3, and 5-13 of these Terms shall survive and continue to apply notwithstanding a termination or expiration of your subscription or your access or use of the Platform.
Questions
If you have any questions about this terms of use, please feel free to contact us. For enterprise inquiries, custom plans, or any specific needs beyond the standard offerings, please contact Pixie Enterprise.
Revision March 14, 2026